MTN Nigeria Current Job Recruitment (7 Positions)

MTN Nigeria Current Job Recruitment (7 Positions)

MTN Nigeria Current Job Recruitment (7 Positions)

MTN Nigeria Current Job Recruitment (7 Positions) – MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the following vacant positions below:

1.) CEM & Service Expert
Location: Lagos
2.) Service Quality Analyst
Location: Lagos
3.) CEM Data Analyst
Location: Lagos
4.) Manager, CEM Analytics
Location: Unspecified
5.) CEM System Support Engineer
Location: Lagos
6.) Manager, Service Operating Centre Assurance
Location: Lagos
7.) Customer Experience Management Engineer – HVC & Non-HVC
Location: Lagos

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Application Closing Date
29th August, 2018.

Also check:Jobs: Vacancies With 5 Different Companies In Abuja

Job Working Condition

  • Normal MTNN working conditions.
  • May be required to work extended hours.

Experience & Training

  • First degree in Electrical & Electronics, or related fields.
  • 3 – 7 years experience in telecommunication environment.
  • Experience in business process modelling, analysis & design.
  • Good understanding of GSM Technology, ITIL Process.
  • Expert understanding in mapping KPIs to KQIs and QoE model.
  • Understanding TM forum and Frameworx.
  • Good knowledge of network technologies across verticals.

Capable of leading process analysis and providing objective feedback on areas of improvement Training:

  • Power Business Intelligence.
  • RAN, Core CS &PS domain.
  • Customer Experience management platforms.
  • Key concepts of CEM framework and CEI model.
  • Ability to prioritize escalations based on customer impact.
  • Ability to Define End-to-End CEM, QoE indices.
  • Development of CEM frameworks that support service quality management.
  • Ability to translate network USE Cases into network quality indicators.
  • Report measurable KQIs in line with TM forum.
  • Quality of report.
  • Accuracy of report.
  • Timely report.
  • Prompt and accurate escalation of faults.
  • Prompt and accurate statistical reports generated Availability of network performance statistics.
  • Customer satisfaction index.
  • Closure of assigned faults.
  • Conformance to criteria for reporting.

Minimum Qualification

BEd, BEng, BSc, BTech or HND
Application Closing Date
29th August, 2018.

How to Apply
interested and qualified candidates should:
Click here to apply online